The SailPoint customer success team takes responsibility for our customer journey and value realised from our platform, striving for positive business results for our customers and continued loyalty for SailPoint. Due to continued growth in our business, we have a new opening for a Customer Success Manager German (CSM) in the UK

Obtenga más información sobre las tareas generales relacionadas con esta ocasión a continuación, así como sobre las habilidades requeridas.
A CSM is responsible for overall client retention and advocacy, building and sustaining long‑term business relationships between SailPoint and assigned client accounts. This role serves as an advisor and business consultant for multiple accounts by helping our clients achieve success through the use of SailPoint’s product and services.

This role is all about ensuring tangible value realisation through verified outcome delivery, and is not a quota‑carrying sales position. It represents a great opportunity for the right candidate to join our business and grow as a professional in line with our wider strategy.





Description

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- Manage a successful business relationship between SailPoint and assigned client accounts; benchmarked on the achievement of a fixed number of Verified Outcomes and Retention.
- Compile clear, time‑boxed plans/engagement models to ensure delivery of a successful identity security program over time.
- Monitor accounts for change in solution/product usage, personnel, goals, mission, financial conditions, competitor involvement and other areas that could have an effect on the clients’ ongoing use and/or satisfaction with SailPoint’s products and services.
- Provide coaching and advice to clients on the use of SailPoint’s solutions for identity management, compliance, role management, and access request management; develop insights into the challenges faced by client organisations and provide recommendations based on an in‑depth understanding of how the SailPoint platform solves tho

📌 Customer Success Manager (Madrid)
🏢 SailPoint
📍 Madrid