Are you ready to unlock your potential?

¿Está considerando presentar su candidatura para este trabajo? Compruebe todos los detalles en esta descripción del puesto y luego haga clic en "Solicitar".
At Straumann Group we’re on an exciting journey of growth, innovation, and impact — driven by our mission to improve oral health and transform millions of lives worldwide. United by purpose, we bring our best selves to work every day, embracing a high-performance, player-learner culture that inspires collaboration, curiosity, and ambition.

Here, you’ll have the opportunity to take charge of your own career, harnessing your skills, passion, and enthusiasm for learning to continually grow and progress. Together, we’re not just shaping brighter smiles, we’re unlocking the potential of people everywhere, including our own.

Introduction
As a Customer Service Specialist within our Connected Customer Solutions team, you will be the first point of contact for dental professionals using Straumann Group’s digital solutions.

You will support customers with technical inquiries,



digital workflows, and operational questions, ensuring a smooth and high-quality service experience. Working closely with Sales, Product Management, Production, and integral Support teams, you will play an important role in strengthening customer relationships and advancing digital dentistry solutions across markets.

Your Role
In This Temporary Position, You Will

-
- Provide first-level support for Straumann Group digital solutions (including UNQ, Smile in a Box, Smilecloud, centralized services, AXS, Createch/Simeda).
- Respond to customer inquiries via phone, email, and ticketing systems in a timely and professional manner.
- Troubleshoot issues related to ordering, connectivity, system access, and platform usage.
- Guide customers through digital workflows, including 3Shape and Exocad.
- Support onboarding and training of customers in digital processes.
- Collaborate cross-functionally to ensure clear co

📌 Customer Service (Madrid)
🏢 Straumann Group
📍 Madrid