Who we are

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At Neuroelectrics® we are on a mission to change brain health forever. We design and manufacture wearable medical devices that monitor and modulate brain activity—combining high‑density EEG with non‑invasive neurostimulation to help researchers and clinicians tackle some of the most challenging neurological and psychiatric conditions, from epilepsy and stroke to depression and Alzheimer's.

Our technology is used in leading universities, hospitals and research centres in more than 30 countries, and we are now expanding our commercial footprint in the EU.

Position Summary
Serves on the front lines by answering questions and troubleshooting technical problems through email and scheduled video calls when needed.

What will you do

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- Give support to the customer after providing the product services.




- Resolve product or service problems by clarifying the customer's complaint; determining the root cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Launch customer outreach campaigns.
- Generate monthly statistics on customer feedback and customer support KPIs.
- Maintain customer records, provide troubleshooting guidance and perform root‑cause investigations in line with the approved procedures.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Stay in close contact with the R&D; team to find and fix the sources of errors.
- Perform active testing of medical devices.
- Provide replacements to customers according to the warranty process.
- Generate reports on the different devices of the

📌 Customer Success Engineer (Barcelona)
🏢 Neuroelectrics
📍 Barcelona