Responsibilities

No deje pasar esta posibilidad, inscríbase rápidamente si su experiencia y habilidades coinciden con lo que se indica en la siguiente descripción.

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- Drive and implement the Operations Excellence roadmap with a dedicated focus on AI, data engineering, and automation, ensuring initiatives align with strategic priorities and deliver measurable results (efficiency, quality and scalability)
- Consult with senior business owners, BAU verticals, and transversal functions (Risk, Compliance, Internal Control, Engineering) to understand business strategies, map pain points, and identify process improvement or organizational design opportunities
- Assist in managing the portfolio of AI and automation use cases, ensuring smooth transitions from the pilot/idea stage into production and real BAU adoption
- Collaborate with the distributed network of AI Ops Wizards, helping deploy common methodologies, track initiative progress, and consolidate cross-vertical requirements to avoid technical duplication
- Act as a lever for change,



coaching and enabling operational teams to use data, process modeling, and analytics to enhance day-to-day decision-making and service quality
- Develop clear executive presentations to communicate project status, data analysis, risks, and resulting process improvements to senior management
- Structure and maintain a prioritized inventory of AI, data, and automation use cases
- Conduct work observations, facilitate group working sessions, measure process performance, and establish quantitative/qualitative baselines
- Document and redesign end-to-end processes
- Define and monitor KPIs and benefit-tracking mechanisms linked to manual effort reduction, risk mitigation, and response time improvements
- Identify opportunities to reuse automated agents or tools across different banking verticals
- Prepare portfolio dashboards, highlighting realized benefits, dependencies, blockers, and mitigation plans for the Head of Operations

Requirem

📌 Manager – Operations Excellence, Ops CIB (Madrid)
🏢 Jobtailor
📍 Madrid