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Join Our Team as a Station Manager II – Lead, Manage, and Drive Success
Are you a dynamic leader with a passion for operational excellence and customer satisfaction? We’re looking for an experienced Station Manager to oversee the daily operations of our car rental station, manage a high-performing team, and ensure a smooth and efficient customer experience.

As a Station Manager II, you will be responsible for managing all aspects of a medium to large car rental station within our Network & Stations team, part of the broader Operations function.

This is a supervisory management role where you will implement strategy with an operational focus and achieve goals through others, including full management authority for your team.
Key Responsibilities:
* Operational Management:
+ Oversee day-to-day operations, ensuring all processes run smoothly and efficiently.+ Manage the availability, maintenance, and condition of the vehicle fleet.+ Coordinate vehicle rentals, returns,



and cleaning schedules for optimal efficiency.
* Customer Service:
+ Ensure high levels of customer satisfaction by addressing inquiries, resolving issues, and managing complaints.+ Train and support staff in delivering excellent customer service at every interaction.
* Staff Management:
+ Recruit, train, supervise, and evaluate station staff, including rental agents and customer service representatives.+ Schedule staff shifts and manage workloads to ensure operational efficiency and coverage.
* Sales and Financial Management:
+ Monitor and achieve sales targets, including upselling additional services.+ Manage the station’s budget, control operational costs, and ensure profitability.
* Fleet Management:
+ Oversee fleet operations, ensuring vehicles are well-maintained, clean, and ready for rental.+ Work closely with maintenance teams to ensure timely servicing and repairs.+ Optimize fleet utilizat

📌 Office Manager (Madrid)
🏢 Europcar España
📍 Madrid