As you contemplate your future, you might be asking yourself,
” What’s the next step?’’ Start your journey with us We’re seeking an experienced Senior Product Designer with a strong background in B2B, SaaS, or Complex Systems to join our Product Design Team in Barcelona. Your mission will be to map, simplify, and automate complex customer support and retention ecosystems, creating seamless experiences for both our customers and our internal agents.
If you’re ready to soar, we’re ready to take you there.
Why eDreams ODIGEO
Join the world’s leading travel subscription platform
We pioneered Prime, the first and world’s leading travel subscription programme since launching in 2017.Millions of Prime members every year across multiple markets.5 brands: eDreams, GO Voyages, Opodo, Travellink, and the metasearch engine LiligoThis entire Prime experience is powered by a proprietary, industry-leading AI platform that delivers a smarter,
hyper-personalised service and comprehensive travel experience globally to its members.Diversity is our strength that’s why our eDOers are coming from different nationalities from all continents – 99% permanent contracts Prime members are subscribed to integral travel, gaining access to a comprehensive multi-product offering for all their travel needs—including hotels, rail, flights, dynamic packages and car rental, among others— compounded by industry-leading flexibility features and exclusive, member-only benefits.
What you will do:
The Role’s Key Responsibilities and Tasks
Designing for Complexity & Efficiency: Crafting intuitive solutions for complex E2E processes, from automated flight changes to subscription retention. You will focus on reducing cognitive load for agents and friction for users.
Agent and Customer Experience (AX & CX) Excellence: Improving the internal tools used by our agents, and the tools used by our customers to self-serve, ensuring they are empowered with user insights.
Leveraging Research and Insights: Use qualitativ