A continuación se detalla todo lo que necesita saber sobre lo que implica esta oportunidad, así como lo que se espera de los solicitantes.
Work with us - a leading provider in Cloud, SAP, Microsoft, and software development - and shape future-proof IT solutions for our corporate clients.
Customer Support - German&French; SpeakingLAY FOUNDATIONS. ENSURE EFFICIENCY.
Your Tasks
- Acting as the point of contact for our corporate clients regarding queries about our IT applications and systems.
- Receiving fault reports by telephone and email.
- Carrying out fault analyses and developing solutions in collaboration with our clients.
- Documenting requirements and faults in a ticketing system and escalating complex issues to colleagues in 2nd Level Support.
- Contributing to improving customer satisfaction and further developing our customer support within a close-knit, international team.
FEELING SATISFACTION. ENJOYING ADVANTAGES.
What We Offer
- Continue your journey:
Expand your professional horizons and explore exciting internal development opportunities and a wide range of training programs.
- Experience the difference: Receive respect and appreciation from your colleagues and take advantage of the diverse offerings of our diversity management.
- Look into the future: Work with the latest technologies and the constant innovations
- Find the balance: Benefit from our mix of trust-based working hours and versátil work location (including home office) for a great work-life integration.
- Feel well taken care of: We provide you a company healthcare program.
- Unplug and relax: 30 days of vacation
Use Skills. Create Something New.WHAT YOU BRING WITH YOU:
- A keen interest in IT technologies and a willingness to quickly familiarise yourself with new topics.
- Good written and spoken German and French required.
- Initial experience in IT customer support is an advantage.
- The ability to maintain an overview and a strong s
📌 Customer Support (España)
🏢 q.beyond ibérica
📍 España
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Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.