We are seeking a commercially driven Renewal Manager to own and execute the renewal lifecycle for a portfolio of medium-to-high complexity customer accounts. This role is critical in driving Net Revenue Retention (NRR), reducing churn risk, and ensuring predictable recurring revenue growth.
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As the commercial lead of the renewal process, you will partner closely with Customer Success Managers (CSMs) and Sales, leading strategic renewal planning, negotiations, and risk mitigation. You will bring structure, foresight, and strong commercial acumen to every renewal opportunity while ensuring long‑term customer value.
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- Own the end‑to‑end renewal lifecycle across assigned accounts
- Initiate and lead renewal processes 6–9 months before contract expiration
- Develop and execute strategic renewal plans to ensure timely and successful outcomes
- Lead commercial negotiations, including pricing, contract terms,
and multi‑year agreements
- Strategic Renewal Planning
- Build tailored renewal strategies based on account health, usage trends, and commercial history
- Drive multi‑year renewal conversations to improve retention and revenue predictability
- Identify pricing optimization opportunities aligned with customer value
Risk Management
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- Proactively identify churn and downsell risks and lead mitigation strategies
- Partner with CSMs to execute structured save plans
- Engage in executive‑level conversations for at‑risk renewals
- Reconfigurations & Revenue Optimization
- Lead contract reconfigurations, migrations, and pricing transitions
- Execute revenue recapture initiatives where applicable
- Support complex renewals with customized commercial strategies
Expansion Support
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- Identify and close small, transactional upsell opportunities during the renewal cycle
- Collaborate with Sales on larger
📌 Renewal Manager (Madrid)
🏢 boardinternationalsa
📍 Madrid
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