Operational Account & Service Manager
Eurovision Services is seeking a highly motivated Professional to become part of our Operations Team in Madrid, Spain.
About the ES Operations Team
The Operations department serves as the central point of contact for all customers receiving operational services. The team manages the requirements and delivery of our transmission and media services for all events, coordinating with our customers and partners (e.g., media organizations, sports federations, and event enterprises). The ES Operations Team is responsible for delivering high-quality services, achieving ambitious operational objectives, and implementing reliable solutions to provide outstanding value to our customers while optimizing costs to improve our bottom line.
Main Responsibilities of this Position
Account Management

Act as the main point of contact for key customer accounts on all operational matters
Ensure outstanding service delivery by understanding customer needs and expectations
Guarantee the fulfilment of all account‑related deliverables
Provide clear,



consistent communication with both internal and external stakeholders
Collaborate closely with the Network Manager to prepare projects and allocate technical resources
Coordinate with relevant Operations teams for smooth service delivery
Take on a project manager role when required by specific events
Initiate account‑related projects and hand them over to the PMO when applicable
Track and report account costs

Service Management

Apply project management principles to set up and deliver assigned projects
Validate project team resources in coordination with the Head of Service Management when needed
Monitor and report project costs as part of the project team
Structure and distribute project/event information clearly for internal use (handover documentation)
Collect and coordinate all necessary project inputs (Rate Card, Rights Management, contacts, etc.)
Prepare and share Program Offers with ES clients and m

📌 Operational Account (Madrid)
🏢 Eurovision Services
📍 Madrid