HP Additive Manufacturing Customer Assurance Support EngineerApplylocations: Sant Cugat del Valles, Barcelona, Spaintime type: Full timeposted on: Posted Todayjob requisition id: 3165962HP Additive Manufacturing Customer Assurance Support EngineerDescription -Job Summary HP’s AM Customer Assurance organization delivers world‐class service experiences to customers across our Additive Manufacturing portfolio. We are seeking a highly motivated Customer Assurance Support Engineer to lead the resolution of the most complex, high‐impact product and quality escalations. The CA Support Engineer acts as the technical authority for escalations beyond frontline support capabilities, driving root cause identification, corrective actions, and prevention strategies while influencing upstream improvements across NPI, documentation, training and support models (shift‐left). Responsibilities Escalation Ownership & Resolution* Own L4 product and quality escalations end‐to‐end, from intake and triage through root cause, mitigation,



corrective actions and formal closure.* Lead resolution of high‐severity, high‐complexity cases, including multi‐customer impact, systemic failures, quality deviations, safety or compliance risks.* Define and drive technical action plans in collaboration with R&D;, Quality, Services and suppliers, ensuring timely and high‐quality outcomes.* Act as the final technical authority for escalation closure criteria and validation.Cross‐Functional Leadership* Orchestrate cross‐functional teams (R&D;, PQ, CPS, Operations, PM) without direct authority to align priorities, resources and execution.* Facilitate structured technical discussions, ensuring data‐driven decision‐making and clear accountability.* Represent CA and L4 engineering in escalation forums, stability reviews and executive updates when required.Continuous Improvement & Shift‐Left* Identify patterns and systemic issues across escalations, translating field learnings into improvement initiatives.* Feed st

📌 HP Additive Manufacturing Customer Assurance Support Engineer (Barcelona)
🏢 Hewlett Packard Enterprise
📍 Barcelona