Job DescriptionThe Estimator’s primary responsibility is to provide an exceptional customer experience while creating estimates, coordinating repair needs, and communicating with customers and insurance companies throughout the repair process. The Estimator accurately assesses vehicle damage and documents required repairs and parts replacements, ensuring alignment with team members to achieve repair facility KPIs.
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Key Job Responsibilities
- Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details.
- Provide customers with accurate and timely information, guiding them through the repair process and ensuring they receive excellent customer service.
- Ensure compliance with all insurance client requirements, processes, and metrics.
- Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery.
- Communicate all customer requests and needs to appropriate team members.
- Provide positive energy when greeting customers in person and on the phone.
- Understand all required Insurance programs and procedures.
- Participate in daily production walks with the Management Team, as needed.
- Support all team members when required.
- Participate in monthly Health & Safety and staff meetings, if required.
- Attend training, information sessions and workshops recommended by Store Manager.
Minimum Education And/or Experience
- Knowledge of repairs and OE guidelines.
- High School Diploma or equivalent.
- Awareness of where to look for answers.
- Basic computer skills.
- Compliance with DRP’s minimum of 1-year experience.
Required Knowledge, Skills & Abilities
- Awareness of where to look for answers.
- Basic computer skills.
- Compliance with DRP’s minimum of 1-year experience.
- Must be willing to complete I-CAR
📌 Collision Estimator (Vega del Codorno)
🏢 Gerber Collision & Glass
📍 Vega del Codorno
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