The Role

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As an Account Manager, you will be responsible for retaining revenue and identifying upsell opportunities within your customer base. This role combines account management and customer success, ensuring customers achieve measurable ROI from our products. You will act as a trusted advisor, leveraging industry expertise and product knowledge to foster long‑term relationships, drive customer satisfaction, and mitigate churn risks. The AirDNA Account Manager is a driven professional with strong commercial acumen, strategic thinking, and collaboration skills, dedicated to driving business growth and customer satisfaction.

Responsibilities

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- Onboard and engage customers: ensure new customers are onboarded within 72 hours and conduct check‑ins during the first 90 days to address needs and issues.
- Own your book of business end‑to‑end: take full responsibility for driving retention, adoption, and expansion across your accounts.




- Manage renewals & upsells: proactively reach out 90 days before renewal, prioritize meetings over emails and identify upsell opportunities to increase ARR.
- Monitor & reduce churn: analyze churn trends, incorporate insights into QBR reports and take proactive steps to mitigate risks.
- Provide product & stakeholder training: keep clients informed on product updates and provide necessary training to key stakeholders for effective platform use.
- Resolve customer issues & improve account health: take ownership of customer problems, elevate as needed and focus on improving at‑risk accounts.

Qualifications

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- Full proficiency in English (native or fluent), both verbal and written.
- 2+ years of experience in SaaS or B2B environments. Account management experience is a plus, but not required.
- Strong commercial mindset and interest in sales, with the ability to learn quickly how to manage

📌 Account Manager (Barcelona)
🏢 AirDNA
📍 Barcelona