Responsibilities

Lead, coach, and develop the Technical Customer Support team, fostering a high-performance and customer-focused culture
Act as the highest technical escalation point, ensuring fast and effective resolution of complex cases across the full product portfolio
Oversee end-to-end technical support operations, including diagnostics, troubleshooting, and structured case management
Govern warranty and recall processes, ensuring compliance, cost control, and timely execution across the service network
Drive network excellence by building technical capability, delivering training, and improving KPIs, tools, and support processes in collaboration with cross-functional teams

Qualifications

Degree in Mechanical, Electrical, or Industrial Engineering, or a related technical field (postgraduate degree is a plus)
10+ years of experience in technical service, aftersales, or customer support within industrial equipment, machinery, or automotive sectors




Experience in leading and developing high-performing technical teams with proven track record of delivering results (strong leadership capabilities are mandatory)
Deep expertise in diagnostics, troubleshooting, and managing complex technical cases, ideally within a service network environment
Experience working with multiple stakeholders and driving cross-functional collaboration. Fluent in Spanish and English, both written and spoken, Portuguese is a plus

WE OFFER

A strategic and hands‑on role within a dynamic HR team focused on learning, collaboration, and continuous development
The opportunity to grow professionally in a leading company that values innovation, sustainability, and excellence
Active involvement in local, regional, and general HR initiatives within a multicultural and international environment
A competitive salary package tailored to your experience, along with medical insurance and other attractive benefits
Access to the “Inspiring Benefits” platform, offering exclusive discounts and perks to supp

📌 Head of Technical Customer Support (Madrid)
🏢 PALFINGER
📍 Madrid