We are looking for a Senior Product Manager to join our post‑booking product team — owning the full customer experience from the moment a trip is confirmed to the moment the traveller gets home safely.
¿Posee las habilidades y la experiencia adecuadas para este puesto? Siga leyendo para descubrirlo y envíe su solicitud.
Post‑booking is everything that happens after a customer hits confirm — flight changes, hotel check‑ins, missing invoices, disruptions at the gate, refunds and every question in between. It's a huge surface area, and it's where trust in Perk is really tested.
Today, the tools exist — AI chat, intelligent triage, self‑serve trip management, a Support Center, help pages, and a team of expert agents. But they don't yet feel like one experience to the customer. Your mission is to bring them together into a cohesive post‑booking journey: one where customers can find answers and resolve issues independently, and where a human is always available quickly, with full context, ready to step in when it matters.
We call this seven‑star service.
This is also one of the most exciting AI product roles at Perk right now. Customer support is fundamentally a language problem — chat, email, voice — exactly where large language models are transforming what's possible.
Building AI into this product isn't a nice‑to‑have; it's the mechanism by which seven‑star service becomes achievable at scale. If you want to ship AI that genuinely changes how people experience a product, this is the role.
Requirements
-
- A strong product vision — you can paint a clear picture of what great looks like and make it real through execution, even as the AI‑powered support landscape shifts rapidly beneath you
- Hands‑on with AI — you use AI tools to accelerate your own work, from research and prototyping to writing and analysis, while applying your own taste and judgement to know what's actually good
- Exceptional design taste — you hold a high bar for quality, sweat the details, and p