Direct message the job poster from HCLTech
Our goal is to strengthen the brand in Spain. We are looking for an expert to work as Delivery Lead
What do you need to fulfill this job?
Experience as Service Delivery Manager (managing project on integration,data/ HR)
+12 years of experience
Understand the client’s industry, business, and their critical business drivers.
Ensure a robust governance process with all stakeholders (virtual and face to face participation in weekly/monthly meetings).
Serve as a guide of escalation procedures, incident management, and other disciplines related to service delivery.
Manage customer requests by providing realistic resolution time scales.
Contact customers when follow up on open items is required and take ownership of the case.
Handle customers’ escalations related to the service provided, if required by the account.
Provide innovative ideas to help client achieve their business goals.
Providing co-ordination and recording of service issues and complaints to ensure the customer stakeholders and relevant internal problem/solution owners have been identified and agreed.
Ensure the corporate process is adhered to at all times.
Maximize account retention
Experience/Exposure
Service Outsourcing / Operations experience (i.e., leads complex svc. delivery teams; establish operational control processes; fosters client relationships; plans for change; monitors KPIs; best practice sharing, etc.)
Exp of managing AI or Integration related project will be a plus.
Education/certification
Key Skills Required
Preferred Lean Six Sigma Certification
PRINCE/PMP Certification
ITIL Foundation Certification
High level of English
About HCLTech
We are HCLTech, one of the fastest-growing large tech companies in the world and home to 225,000+ people across 60 countries, supercharging progress through industry-leading capabilities centered around Digital, Engineering and Cloud. The driving force behind that work, our people, are diverse, creative, and pa
📌 Service Delivery Manager (Barcelona)
🏢 HCLTech
📍 Barcelona
Postulate a este anuncio
Muestra tus habilidades a la empresa, rellenar el formulario y deja un toque personal en la carta, ayudará el reclutador en la elección del candidato.