eDreams ODIGEO in Barcelona is seeking a Senior Product Designer with a strong background in B2B/SaaS to join our Product Design Team. You will map, simplify, and automate complex customer support ecosystems, creating seamless experiences for customers and agents.You will work in a hybrid setup, shaping AI-driven conversational flows and service design, collaborating with engineers and stakeholders to deliver scalable design systems and measurable business impact.