About Xyz Reality
XYZ Reality are the creators of the world's first and only engineering-grade Augmented Reality solution, purpose built for the construction industry. Not only have we created this holographic technology, that sits within The Atom — a smart, site-safe headset/hardhat — but we implement it on projects, utilising the power of AR to ensure that all schemes are completed in line with delivery timescales and budgets.
XYZ has grown to over 100 staff across the UK, US & Europe and is working with Mission Critical organisations & construction companies to successfully deliver major projects.
Job title: Customer Success Manager
Department: Customer Success
Location: London/Europe – Extensive travel required
THE ROLE
Customer Success Managers are the face of XYZ Reality for our clients. They make people feel the product.
This role is for someone who has spent years in construction delivery — in Electrical Engineering, CSA, Project Controls, or Commissioning — and knows the industry inside out. You'll use that hard‑won experience to connect with site teams on their level,



understand their pressures, and show them how XYZ Reality helps them deliver better. You're not a software salesperson. You're a construction professional who has found a better way.
You’ll spend a lot of time on sites, working directly with project teams and building the kind of trust that only comes from actually having lived it. But you’ll also need to hold your own in a room with VPs and senior client stakeholders — translating field reality into business value.
If you love construction but are frustrated with the way things have always been done, and you’re genuinely curious about where technology can take the industry — this role was built for you.
Key Responsibilities

Own the day‑to‑day client relationship across your assigned projects — acting as the primary point of contact for site teams, project managers, and senior stakeholders to ensure they are getting full value from the XYZ p

📌 Customer Success Manager (España)
🏢 XYZ Reality
📍 España