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About Producerflow
Producerflow is Agentero's SaaS platform for insurance carriers and MGAs. We handle the full producer lifecycle - onboarding, compliance, licensing, appointments, and reporting - for clients including some of the largest insurance companies and Agencies in the US.
What we are looking for:
We're hiring a Client Operations Analyst to join the Producerflow’s Business Operations team. You'll own the execution side of our client operations: running data imports, generating recurring reports, supporting day-to-day client requests, and keeping producer records clean and accurate across our platform.
This is a hands-on role for someone who thrives on autonomy. You won't be handed a daily task list - you'll need to actively seek out work, identify what needs to be done across clients and systems, and drive it forward without waiting for instructions.
You'll report to the Business Operations Team Lead and collaborate closely with engineering, account teams, and clients across the US.
Being a Client Operations Analyst at Producerflow means:
- Data imports & entry: Execute producer, agency, and appointment data imports into Producerflow; update NPNs, licenses, principal changes, and contact records; keep data consistent and reconciled across systems.
- Reporting: Generate and deliver recurring client reports (daily, weekly, monthly); write SQL queries against our database; surface anomalies and flag them to the team.
- Client support: Respond to client requests in Slack and HubSpot using established playbooks; triage issues and escalate complex cases to the team lead or engineering.
- Issue triage: File bug reports in Linear with clear reproduction steps; follow up on ticket status and close the loop with clients.
- Operational tasks: Support data migrations, UAT testing, and
📌 Client Operations Analyst (Madrid)
🏢 Agentero
📍 Madrid
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