DEPARTMENT: LOSS PREVENTION
REPORTS TO: LOSS PREVENTION MANAGER
INTERACTIONS WITH: GUESTS, PROVIDERS, OWNERS, ASSOCIATES AND 3RD PARTY VENDOR EMPLOYEES
OVERALL RESPONSIBILITIES:
Mainly provide a professional and courteous welcome to owners, guests and providers when arriving to the resort. Have a control in place of all individuals entering the resort, following the guidelines given by the company via managers and supervisors.
ESSENTIAL JOB RESPONSABILITIES:
Quality of service based on the Marriott Vacation Club International standards. Complete knowledge of the associates working onsite, property, services provided and operation hours. Key control. The controller will be responsible to follow the proper procedure, strict and efficient, to control the check in and check out of property keys stored at the main gate. Maintain the cleaning standards at the workplace. Understanding of his/her position on the general emergency plan at the property,
as well as the different levels of emergency and what to do in each level (blue, yellow, red) Normal operation as access controller at the main gate of the resort. Provide a warm welcome to the guest on his/her arrival to the main gate. Be proactive to detect any possible problem or situation that may occur at the main entrance that may imply a risk for guests, associates or providers at the resort. Be responsible for the cash float that stays at the gate for the sale of local owners passes. This float needs to be correct always. In case of any anomaly, the controller must inform immediately to his supervisor/manager or in his/her absence, to the manager on duty (MOD). Monthly creation of gate team roster. When beach access controllers on duty, also in control of their roster. Responsible to solve any incidents, issues related to team roster Control and execution of timesheets every week. In charge of providing files to accounting departments Creation and cont
📌 Main gate access control supervisor (Marbella)
🏢 Marriott Vacations Worldwide
📍 Marbella
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