The IOH Provider Claims SME plays a critical role in supporting Senior Supervisor by serving as a subject matter expert in Claims processes, systems, and operational best practices. This role combines deep technical and procedural expertise with a strong focus on continuous improvement, process mapping and optimization, and knowledge sharing. The SME acts as the primary point of contact for process-related guidance, training and stakeholder engagement while helping drive operational excellence across the organization.

Your role includes:
- Building and maintaining a solid in-depth knowledge of (part of) your process.
- Being an expert user of any of the tools used within the team and/or any of the partner set-ups in place.
- Being the organizational ambassador for your knowledge area within your own team and across the wider organization. You are the go-to person in case of questions on your area of expertise.
- In that role, being able to represent the Process / Organization in (enterprise-wide) projects, stakeholder meetings,



act as a relationship manager towards some of our (internal/external) strategic partners, or act as a trainer.
- Being proactive in identifying improvement and enhancement opportunities and actively seeking and sharing ideas for innovation in business processes.
- Mapping, documenting, reviewing, and optimizing end-to-end business processes to improve operational efficiency, quality, compliance, and customer experience.
- Identifying process bottlenecks, inefficiencies, risks, and control gaps through detailed process analysis and root cause investigations.
- Maintaining accurate process documentation, standard operating procedures (SOPs), workflows, and process maps to support knowledge management and operational excellence.
- Collaborating with stakeholders to design, implement, and monitor process improvements based on data and business requirements.
- Monitoring process performance through KPIs and recommending enhancements to improve pr

📌 IOH Provider Claims SME (Madrid)
🏢 Cigna Group
📍 Madrid