Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s general travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.
The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.
Functions:
- Support agents on their daily tasks
- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.
- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers
- Define prioritizations in order to achieve our goals and organize the team
accordingly.
- Go outside the box and detect improvement areas in order to have more efficient
process and procedures
Requirements:
-Have experience in Groups and Events handling and/or the Hotel Sector.
- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.
- Have the ability to effectively multi-task and juggle multiple responsibilities at once
- Cooperative and communicative attitude with co-workers, managers and
employees.
- Excellent communication skills and ability to lead and guide
- Organized and methodical person
- Critical thinker and problem-solving skills essential
Offered
- Commissions as a percentage of objectives.
-Ticket Restaurante.
- hybrid work model. Monday to Friday. Time slot 08:00-20:
📌 Coordinador/a GGT Madrid (España)
🏢 MINOR Hotels
📍 España
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