Mandarin Oriental, Barcelona is looking for a Guest Experience Agent to join our Rooms Division team.
Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.
Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.
Mandarin Oriental, Barcelona is an exclusive 5-star hotel located on Barcelona's Paseo de Gracia, also home to several historic modernist works and architectural gems by Gaudí.
The hotel belongs to the Mandarin Oriental Hotel Group which is an international hotel management group with more than 38 luxury hotels,



resorts and residences with a worldwide presence in Asia, Europe and the Americas.
About the job
Based at Mandarin Oriental, Barcelona, within the Rooms Division Department, the Guest Experience Agent is responsible for delivering personalized and memorable guest experiences throughout the guest journey, ensuring the highest standards of luxury hospitality and service excellence. The Guest Experience Agent reports to the Guest Experience Supervisor / Front Office Manager.
As Guest Experience Agent, you will be responsible for the following duties:
- Communicate guest preferences, requests, VIP amenities and special requirements to all relevant departments to ensure seamless service delivery.
- Attend daily Operations Meetings and follow up on guest-related matters and service opportunities.
- Ensure that Mandarin Oriental Legendary Quality Experiences, policies and procedures are understood and consistently followed.
- Anticipate a

📌 Guest Experience Agent (Barcelona)
🏢 Trivalor XXI
📍 Barcelona