At SMYT, we are partnering with one of the most exciting AI travel-tech startups in Europe to find a Senior Customer Success Manager who wants to build, influence and grow in a fast-scaling environment.
This is not a traditional Customer Success role. We are looking for a travel industry-savvy, tech-oriented professional who enjoys being hands-on with customers, navigating operational complexity and building strategic relationships with enterprise clients in a fast-scaling AI environment.
Backed by influential industry investors and already partnering with globally recognized travel companies, this startup offers the rare combination of entrepreneurial energy, strategic vision and strong market credibility. You will join a VC-backed company transforming how OTAs and TMCs operate through AI-powered automation, working with international clients and directly alongside the founders.
What will you do?
You will own the customer journey end-to-end for a portfolio of strategic accounts:
- Lead onboarding and adoption processes
- Build strong relationships with key stakeholders
- Act as the main point of contact for operational and product-related topics
- Work closely with Product & Engineering teams to solve issues and improve customer experience
- Monitor customer health, usage and engagement
- Drive retention and identify expansion opportunities
- Help build scalable Customer Success processes as the company grows
This is a highly collaborative and hands-on role where your impact will be visible from day one.
What are we looking for?
- 3–6 years of experience in B2B Customer Success, Account Management or similar client-facing roles
- SaaS travel-tech / travel tech operations experience
- Experience working in high-growth startup environments
- Strong communication and relationship-building skills
- Operational mindset with strong ownership mentality
- Comfortable working with technical t
📌 Senior Customer Success (Barcelona)
🏢 Smyt
📍 Barcelona
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