Company Description

About Us
Founded in 1917, John Crane is a global leader in the design, manufacturing, and engineering of mission critical flow control solutions for increased efficiency, emission reductions and energy transformation. Our products include mechanical seals and systems, couplings, bearings, filtration systems and predictive digital monitoring technologies. John Crane customer service is accessed through a global network of more than 200 general sites in over 50 countries employing more than 6,000 employees worldwide. We partner with our customers and help them meet the latest environmental standards and keep their operations safe and controlled.
John Crane is part of Smiths Group, For over 170 years, Smiths has been improving our world through smarter engineering. Our technology benefits millions of people every day – making travel safer, supporting sustainable energy transition, efficiently heating, cooling our homes, and helping our world stay connected.

Job Description





Responsible for technical support to Smiths employees pertinent to personal computing devices, associated software on a variety of IT applications and systems, ensuring that the defined customer care philosophy is adhered to and driving efficiency, effectiveness, and customer satisfaction to BIS customers
Identify, log, research and resolve technical problems or requests and ensure support incidents are resolved within standard BIS SLT’s
Provide 2/3 responds to phone calls, emails and web form requests for technical support and attempt to resolve on first contact
Monitor incidents or requests to ensure a timely resolution
Provide technical support to all BIS services (including WinTel, LAN team, PMO, ERP and Service Management) as required to ensure successful service delivery across Smiths
Support for all Smiths Projects and Initiatives as required to ensure successful implementation across Smiths
Collaborate with vendors and service providers at their sites assigned, as requir

📌 Client Services (Torrejón de Ardoz)
🏢 Smiths Group
📍 Torrejón de Ardoz