We are on a mission to pioneer the world’s next era of play. As we grow across Europe and Latin America, we’re building The Playstack - the technology powering the next generation of sports, gaming, and fan experiences. Join us, and help make it the most widely used platform in the world From operations, to marketing, to product, we are looking for talented people who will shape how millions of customers play, watch, and connect every day.

Customer Support at Super is not a cost centre — it's a strategic differentiator. As we scale internationally, delivering fast, seamless, and high-quality support becomes critical to earning customer trust and driving long-term growth. We're looking for a Senior Product Manager to rethink support from the ground up — blending AI-driven automation with exceptional human experiences — to build a world-class support product. You'll own a high-impact, high-visibility domain, applying cutting-edge AI to solve real customer problems at scale, whilst laying the foundations for how support operates in the future.

What the role involves




- Define and execute a multi-year product vision for Customer Support that balances automated efficiency with human-centric care:
- Support Automation: design and scale intelligent, AI-powered self-service experiences that resolve customer issues before they reach an agent
- Agent Experience: build best-in-class internal tools and workflows that empower support agents to deliver faster, higher-quality resolutions at scale
- Lead the development of chatbots, help centres, and automated workflows that drive high self-service resolution rates
- Partner with Support Operations to build a world-class agent desktop that reduces Average Handle Time (AHT) and improves Agent Satisfaction
- Monitor and optimise key performance indicators including CSAT, AHT, First Response Time, and Deflection Rate
- Collaborate closely with Engineering, Design, Data Science, and Integral Support Operations to deliver integrated solu

📌 Senior Product Manager (España)
🏢 Super Technologies
📍 España