Descripción de la empresa

The Hoxton Poblenou in the city of Barcelona is our 11th Hoxton. The hotel boasts 240 bedrooms of different sizes, a large restaurant Four Corners with The Slice shop and La Bodega, a rooftop pool and our taqueria Tope, a bright and airy lobby, a multi-functional basement events space and The Apartment (our unique meetings & events concept).

Descripción del empleo

What you'll do…
- To take overall responsibility for the day-to-day operation of the hotel, ensuring all operational departments deliver exceptional guest experience and commercial performance.
- To lead and inspire the Front Office, Housekeeping, Maintenance and Food & Beverage teams, ensuring operational excellence, strong collaboration and that guest expectations are consistently exceeded.
- To ensure that all hotel standard operating procedures, brand standards and service rituals are trained, embedded and consistently adhered to across all operational departments.
- To oversee the operational P&Ls;, contributing to the annual budgeting and forecasting process,



monitoring performance and ensuring departmental costs are effectively controlled.
- To own the hotel's operational quality performance, driving continuous improvement across guest satisfaction, brand audits, service standards and qualitative metrics.
- To take ownership of guest recovery and operational problem solving, ensuring issues are resolved efficiently and guest satisfaction remains at the highest possible level.
- To proactively identify opportunities to improve operational efficiency, productivity and service delivery across all departments, implementing sustainable improvements and best practices.
- To work closely with the General Manager and Heads of Department to deliver the hotel's commercial objectives, balancing exceptional guest experiences with strong financial performance.
- To be responsible for the accurate completion of all people-related processes within operational departments, including recr

📌 Director of Operations (Barcelona)
🏢 AccorHotel
📍 Barcelona