The Manager, Indirect Channel Management (ICM) is responsible for leading the execution of indirect channel operations across Southern Europe with a focus on Spain and Portugal, ensuring the consistent implementation of global ICM standards and the effective management of partner performance. The role works closely with local leadership and commercial teams to translate strategy into actionable plans, drive operational discipline, and deliver measurable results within a strong compliance framework.
As a member of the SITE Committee Iberia and a Division’s extended EMEA Leadership Team, the ICM Manager also serves as the Division’s ICM Partner, driving executional alignment, operational performance, and continuous improvement across the indirect channel landscape.
This role reports to the Director, ICM SE
Essential duties & responsibilities:
Process Management & Stakeholder Alignment
- Hold full accountability for the end-to-end indirect channel processes and lifecycle management within IC Hub (onboarding, contracting, and ongoing monitoring),
ensuring successful delivery of outcomes while coordinating closely with the ICM Operations SE team.
- Take responsibility for driving alignment among leadership teams, leading and facilitating leadership forums and resolving complex or conflicting situations to ensure adoption of general ICM standards and alignment with enterprise-wide, mid- to long-term strategic priorities.
- Be accountable for elevating the strategic and operational standards of IC Sponsors, actively fostering a culture of commercial and functional excellence through structured training programs, coaching, and continuous support to business leaders and key stakeholders across the region.
- Own the planning, execution, and outcomes of Partnership Reviews across the territory, ensuring that insights and analysis generated enable informed decision-making, support growth, and proactively mitigate risk.
- Assume responsibility as
📌 Manager, Indirect Channel Management (Madrid)
🏢 Stryker
📍 Madrid
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