Job Title:
Technical Support Advisor (French - speaking) On Site -MI36
Job Description
Are you interested in starting or focusing your career in the technology and software area?

We are looking for Technical Support Agents with French to provide technical assistance to a project with a world leading software development company.
If you have similar previous experience, or you have developed as an IT Technician, and you are interested in the offer, do not hesitate to apply

Requirements:
- Excellent interpersonal and communication skills: French Native + Spanish or English Advanced
- Training or experience in IT technologies/products, especially in Cloud technologies or products related to Office, Outlook, Onedrive, Exchange, Sharepoint, Sharepoint, Lync Server, Microsoft Windows (valuable)
- Ability to handle diverse customer situations, with empathy and professionalism.
- Critical and logical thinking for effective problem solving

What will you do in this role?
- Assist external/internal users of the client's technical products or services; identify, investigate,



research and provide resolution to user questions and problems
- Troubleshoot basic to complex customer issues that are technical in nature, including software, networking, or other designated client products
- Follow appropriate escalation path to resolve technical issues; including making follow-up outbound calls to customers or other parties as needed
- Solve problems that are generally unstructured and require extensive use of conceptual thinking skills
- Log all incoming calls and accurately complete case notes in the call tracking database

What do we offer?
- Full time (39h/week), permanent contract, Shift: 09:00 - 18:00 / Monday - Friday - Training 4/5 weeks
- Salary package of 19,738 euros gross/year
- Excellent work environment (multicultural)
- Good work-life balance
- Extensive training on the product, cutting-edge technologies and highly demanded in the market.
- Important possibilities for

📌 Technical Support Advisor (La Coruña)
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