WHO WE ARE
METADOX was born by our love for video gaming and our drive to make gamers’ lives better. Our mission is to allow gamers to play any game, any time, without being a nuisance at their homes, thanks to our comfortable and soundproof mask.
Our goal is to become the go-to general brand for soundproof masks for gaming, extending into other segments like shared offices and AI dictation.
COMPANY
METADOX GmbH is a hardware startup based in Vienna. We develop, produce, and sell soundproof masks for gaming. With our latest product, the VEKTA, we are quickly growing worldwide. Check us out at https://metadox.pro
We're now building a small engineering team for development in a new office in Sant Cugat del Vallès, Barcelona.
THE ROLE
We're looking for a Junior Technical Product Engineer to join us on a full-time basis. You'll be part of the development team and be the bridge between customers, support, and development. Handling real technical issues and turning what you learn into product improvements. You will help both with current VEKTA iterations and with new product development.




WHAT YOU’LL DO
Technical support:
- Analyze support tickets, identify technical issues, and propose solutions
- Communicate directly with customers to clarify issues and follow up on resolutions
- Escalate hardware and firmware issues to the development team and track them to closure

Product quality analysis:
- Investigate current VEKTA product issues through support tickets, customer surveys, reviews, customer interviews, feedback: fit, comfort, microphone, compatibility, etc.
- Keep track in a structured and categorized log to evaluate and find patterns of the issues and solutions.
- Coordinate with the development team to escalate, propose solutions, and resolve issues.

Documentation:
- Create guides for customers, gather specs, improve materials in support portal.
- Check and rewrite the support documentation to match the products in detail.
- Maintain and update product documentatio

📌 Junior Technical Product Engineer – Gaming Hardware/Audio (Barcelona)
🏢 METADOX
📍 Barcelona