Werfen is a growing, family-owned, innovative company founded in 1966 in Barcelona, Spain. We are a worldwide leader in specialized diagnostics in the areas of Hemostasis, Acute Care Diagnostics, Transfusion, Autoimmunity, and Transplant. Through our Original Equipment Manufacturing (OEM) business line, we research, develop, and manufacture customized assays and biomaterials. We operate directly in 30 countries, and in more than 100 territories through distributors. Our Headquarters and Technology Centers are located in the US and Europe, and our workforce is more than 7,000 strong.

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Overview

Job Summary

The primary responsibility of this role is to provide technical and application support for instrumentation and assays related to our core products and Business Units. The role covers products within Acute Care Diagnostics and Point of Care. Key tasks include addressing break/fix issues, resolving configuration problems,



and guiding customers through troubleshooting steps. Additionally, the role involves conducting in-depth error investigations to resolve issues before escalating them to Application Specialists or Field Service Engineers.

The HelpLine Application Support Specialist must demonstrate excellent verbal and written communication skills, as the role interacts with a wide range of stakeholders, primarily from the clinical field, but also commercial, technical, and managerial profiles. Support is delivered mainly via phone and remote access tools.

This is a highly impactful position that directly contributes to customer satisfaction by providing efficient, effective, and timely solutions.

Responsibilities

Key Accountabilities
- Interact directly with customers and colleagues via phone or electronic channels.
- Greet customers warmly and determine the nature of their inquiry.
- Provide scientific and technical

📌 Application Support Specialist-Transfusión (Barcelona)
🏢 Werfenlife
📍 Barcelona