Job description: Technical Delegate | Madrid Area | High Mobility Role

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About the Role We are looking for a Technical Delegate to become the key link between the company, our dealership network and the market across the Madrid area. This position plays a critical role in ensuring service excellence, driving business growth and identifying opportunities through a highly proactive field-based approach.
This is an excellent opportunity for a hands-on professional who enjoys being close to customers, visiting sites and installations, solving technical challenges and building strong relationships with senior stakeholders.
We are looking for a true "all-rounder" with solid technical expertise, commercial awareness, autonomy and strong problem-solving capabilities.
Key Responsibilities
- Manage the dealership network in the assigned territory, ensuring outstanding service levels.
- Monitor and follow up on service tickets related to repairs,



installations, product demonstrations and spare parts.
- Approve or reject warranty claims, finished product orders and technical service quotations.
- Conduct frequent visits to dealerships, end-user locations, construction sites, hotels and installations, providing technical guidance and execution support.
- Deliver technical and commercial advice on products and solutions.
- Manage and resolve customer complaints and service escalations.
- Monitor and analyse dealership KPIs on a weekly basis.
- Actively report findings and improvement opportunities to Quality and Competence Center teams.
- Collaborate with Customer Service, Logistics, IT and other departments to ensure an excellent customer experience.
- Train newly incorporated dealership employees on procedures, systems and technical aspects.
- Build strong relationships with dealership managers, business owners and technical leaders.
- Analys

📌 DELEGADO/A TÉCNICO MADRID (Gavá)
🏢 Roca Group
📍 Gavá