In this role, you will work closely with our valued customers to address their complex post-sales challenges, where analyzing situations or data requires a deep and comprehensive evaluation of multiple factorsAs a critical thinker, you will leverage advanced methods, techniques, and assessment criteria to drive effective solutions. Your strong ability to articulate intricate technical issues to both technical and non-technical audiences will enable you to collaborate seamlessly with stakeholders beyond your immediate domain of expertiseIn this role, you will serve as a designated customer advocate, delivering tailored support that includes weekly reviews, root cause analysis for critical issues, release assessments, upgrade planning, and quarterly business reviews. You will develop an in-depth understanding of each customer’s unique implementation and business objectives, proactively driving best practices to enhance their security postureRegularly engaging in technical discussions with cross-functional teams, you will foster a culture of transparency that leads to stronger products,



improved workflows, and enhanced cybersecurity. Your agility and problem-solving skills will be crucial in providing rapid, high-quality assistance—often in high-pressure situations—to ensure customers maintain a secure and resilient environmentDeliver expert-level technical assistance to top-tier customers, ensuring timely resolution of complex security issues through in-depth troubleshooting, configuration guidance, and best practice implementationTake complete ownership of support cases from initiation to resolution, including multi-vendor troubleshooting, fault isolation, and root cause analysis, while ensuring meticulous documentation and timely updates in the ticketing systemAct as a trusted advisor, effectively communicating technical solutions to both technical and executive stakeholders to foster trust and credibilityCollaborate closely with cross-functional teams—including Acc

📌 Senior Technical Support Engineer (España)
🏢 Palo Alto Networks
📍 España