Key Responsibilities

La siguiente información tiene como objetivo proporcionar a los posibles candidatos una mejor comprensión de los requisitos para este puesto.

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- Build and maintain the success plan, QBR rhythm, and renewal motion for each of your 10–15 named accounts.
- Drive multi-module adoption— not just the entry SKU. Identify which HUB modules fit the customer’s regulatory and operational roadmap, and steer them toward platform breadth.
- Lead expansion conversations to a BANT-qualified opportunity (3 of 4) along with the Account Executive.
- Maintain a quarterly Opp Map per account: Defend lines (renewal, retention risk) and Attack lines (cross-sell, upsell, white space).
- Own the executive relationship map. Engage C-level and VP-level stakeholders on the customer side; bring osapiens leadership in as Exec Sponsor where it accelerates the account.
- Be the customer’s voice into Product on roadmap conflicts and feature prioritisation; partner with Product Management to frame trade-offs the right way.
- Contribute to the topic forum (community of practice)



for your expertise lane — feed playbooks across the wider CS team.
- Keep account health, risk, and forecast data current in Planhat and HubSpot—your accounts feed the weekly pipeline review and CS leadership reporting.

Requirements

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- 5+ years in Customer Success, Strategic Account Management, or post‑sales Consulting in enterprise B2B SaaS.
- Demonstrable experience managing enterprise Tier 1 accounts.
- Practitioner‑level depth in one of our four topic‑expertise lanes: Supplier Intelligence (Supplier Due Diligence & Collaboration, Supply Chain Transformation), Product Compliance, Traceability (food supply chain, Medical Devices regulation), or Sustainability & Reporting.
- Demonstrated track record running multi‑product, multi‑stakeholder accounts where renewal and expansion were both your responsibility.
- Credible at CxO level — you have sat across from CFOs, COOs, CSOs, VPs of Compliance and h

📌 Senior Customer Success Manager (Madrid)
🏢 Jobtailor
📍 Madrid