OverviewElastic, the Search AI Company, enables real-time answers across data at scale. Elastic’s cloud-based solutions for search, security, and observability help organizations deliver on the promise of AI.What is The RoleWe are actively seeking a Customer Architect with an understanding of technology and hands-on experience in key IT domains, notably Observability, Cybersecurity, and Enterprise Search. You should possess a strong technical background, preferably with experience in cloud-based software solutions.We value individuals who stay at the forefront of technology trends with a growth mindset and are excited to learn and implement new technologies. Prior experience with Elastic solutions is not required, but an eagerness to adopt our suite and apply it to solve customer challenges is critical. This role involves driving the consumption of Elastic solutions by aligning them with customer business objectives, onboarding customers, securing adoption, and facilitating expansion.As a Customer Architect, you will be a Trusted Technical Advisor,



collaborating with the customer and with Field and Services Teams to ensure Elastic solutions exceed expectations. Your technical expertise, business sense, and ability to deliver value will accelerate customer satisfaction and expansion within the Elastic portfolio.You will define and communicate technical success criteria for customers, crafting detailed Technical Success Plans tailored to each customer’s goals and critical metrics.The Technical Success Plans act as a roadmap for optimal consumption and deployment of Elastic solutions in the customer environment. They detail steps for implementation, highlight milestones for successful consumption or expansion, and align effectiveness with the customer’s business goals. Acting on this plan, you will be the trusted advisor guiding the customer toward desired outcomes.From providing technical guidance and sharing standard methodologies to aligning technical objectives wit

📌 Customer Architect (Barcelona)
🏢 Powertofly
📍 Barcelona