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At Smartness, we are building the future of hospitality tech. Our SaaS helps lodging providers boost revenues by 30%+ and get more direct bookings. We are the fastest-growing B2B SaaS in the industry, trusted by 4,000+ clients across 40+ countries, with billions of euros in bookings processed. Backed by top international investors and named one of Italy's Top 10 LinkedIn Startups, we are on a mission to scale globally. Want to grow with us? Let's go
About The Role
What Will You Do?
We are looking for a dedicated and detail-oriented Customer Onboarding Specialist to join our team. As a Customer Onboarding Specialist, you will play a crucial role in ensuring a seamless and positive experience for our new clients as they begin their journey with Smartpricing. You will be responsible for guiding clients through the onboarding process, ensuring they understand our products,
and helping them integrate our solutions into their business operations. Your goal is to set our clients up for success from day one.
You Will Be Responsible For
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- Managing the end-to-end onboarding process for new clients, including account setup, product configuration, and initial training. Ensure clients have a smooth and positive experience as they transition to Smartness’ products.
- Conducting personalized training sessions and webinars to educate clients on how to use Smartness’ solutions effectively. Tailor training to meet the specific needs of each client, ensuring they fully understand the features and benefits of our products.
- Serving as the primary point of contact for new clients during the onboarding process. Address any questions or concerns they may have and provide timely and accurate solutions to ensure their satisfaction.
- Creating and maintaining onboarding documentation, guides, and resources to hel
📌 Customer Onboarding Specialist (Barcelona)
🏢 Smartness
📍 Barcelona
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