Picture this: short commutes, international colleagues, sunshine most of the year — and a role where you're actually learning how a global online business works behind the scenes.
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Founded in 2008, our client is a major player in the international iGaming industry, operating multiple sportsbook and casino brands across global markets. With over 500 employees across seven locations, they combine scale with a people-focused culture.
They don't aim for "good enough." They aim for best-in-class customer experience, and that's where you come in.
The Role
This isn't a copy-paste customer service job. You'll become an expert on the company's sportsbook and casino products and act as a one-stop contact point for players.
You’ll handle daily communication via calls, live chat, and email, making sure players receive fast, clear, and professional support. No two days look the same, and that's part of what makes the role interesting.
You will:
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- Resolve customer queries across phone, chat, and email
- Take ownership of complex cases and follow them through to resolution
- Work directly with internal teams and external providers
- Approve withdrawals and handle account-related processes
- Process KYC documentation and conduct enhanced due diligence when needed
- Run daily security and transaction checks to protect the business
- Contribute to team KPIs and overall service levels
- Share feedback to improve systems, FAQs, and internal processes
- Support management with ad hoc analysis of customer trends
Development & Growth
Our client actively invests in employee development through an internal programme. You'll gain exposure to areas like: