Service Delivery Manager – PEGA ADMEnglish Required | Hybrid (2 Days per Week from Madrid Office)
Are you a delivery leader passionate about driving operational excellence, managing high-performing teams, and delivering outstanding business outcomes?
At Cognizant Spain, you'll join a collaborative and international environment where you'll lead strategic PEGA ADM services, drive innovation, and help shape the future of service delivery.
Why choose us?LEADERSHIP & IMPACT

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Take ownership of end-to-end PEGA ADM delivery, leading maintenance, enhancements, and platform evolution initiatives.
TEAMWORK
Work alongside experienced professionals in a collaborative and supportive environment.
INTERNATIONAL EXPOSURE
Partner with global teams and stakeholders across different geographies.
CAREER GROWTH
Develop your leadership, delivery, and PEGA expertise through challenging projects and continuous learning opportunities.
Other benefits
- Permanent contract
- Restaurant tickets




- Referral program
- Competitive salary and benefits package
- Hybrid working model (2 days per week from the Madrid office)

What will make you successful in this position?Mandatory
- Experience as a Service Delivery Manager, Engagement Manager, or similar leadership role within Application Development & Maintenance services.
- Strong experience managing end-to-end delivery, governance, stakeholder relationships, and service performance.
- Knowledge of PEGA platforms and delivery models.
- Experience managing delivery financials, resource planning, staffing, and delivery optimization.
- Proven track record managing SLAs, KPIs, KRAs, and service quality.
- Strong risk management, problem-solving, and decision-making skills.
- Experience leading distributed teams in international environments.
- Excellent communication and stakeholder management skills.
- Professional level of English.

Desirable
- PE

📌 Service Delivery Manager (Madrid)
🏢 Cognizant
📍 Madrid