BD is one of the largest integral medical technology companies in the world. Advancing the world of health™ is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of MedTech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

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The Admin Operations Iberia is responsible for the administrative management of technical service operations across Iberia, ensuring efficient coordination of daily activities related to repairs, training, and deployments while capturing and analyzing relevant data to identify trends and improvement opportunities. The role promotes service products to customers, builds strong relationships, and develops a deep understanding of customer needs, while also managing service contracts through their generation, adaptation,



and review in alignment with internal stakeholders. It ensures effective collaboration with internal and external teams, oversees spare parts management and inventory control, supports work order processes and dispute handling through systems such as ServiceMax or LOTS, and coordinates with warehouse, logistics, and field teams for the management of BD-owned instruments and spare parts.

Main responsibilities

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- Operational service management and coordination: planning and prioritising tasks, tracking KPIs/SLAs, and coordinating with the field team, Customer Support Manager, and internal stakeholders to ensure timely and effective execution.
- Stakeholder management and escalation handling: proactive communication with clients and internal stakeholders, managing incidents/disputes, and supporting decision-making through regular reporting and up-to-date documentation.
- Continuous improvement initiatives: identifying

📌 Technical Service Operations Specialist – Iberia (San Agustín del Guadalix)
🏢 BD
📍 San Agustín del Guadalix