THE ROLEThis position will be a hybrid role, working at the Madrid office and remotely (as needed). The person in this position is expected to have technical ownership over all business productivity tools and will be held accountable for the health of all deployed equipment. They need to be in tune with how technology is leveraged to support the business, the client’s and the end users we serve. As a member of the Legends Global IT technical support team, this role serves as the first point of contact for our team when they seek technical assistance. You will perform on‑site and remote troubleshooting through diagnostic techniques and pertinent questions and determine the best solution based on the issue and details provided by customers. We are looking for a technician to provide customers with assistance on computer systems. You will answer queries on basic technical issues and offer advice to solve them. The technician must have good technical knowledge and be able to listen effectively to understand the problem and communicate possible solutions.



They must also be customer‑oriented and patient to deal with difficult situations. In addition, the technician will be responsible for working within our Service Management program, sharing all relevant technology operations challenges and solutions throughout the entire technology team. This will usually be delivered as an initial notification and in most cases followed up with a well‑defined knowledge base article. When issues do arise, this person is expected to keep the user base informed of issues, set clear expectations for how the issue will be addressed and when a resolution can be expected.

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WIDER TEAMThe individual will work closely with the local team and the global Legends General technical support teams in America and the UK to provide service excellence. There will be regular collaboration betwe

📌 IT Support Technician (Madrid)
🏢 Utilita Arena
📍 Madrid