Red Points is the most widely used solution to recover digital revenue. Over 1.000 companies rely on our platform to fight counterfeits, piracy, impersonation, and distribution abuse. They leverage Red Points to take back the revenue that’s rightfully theirs. With 270+ professionals and offices in New York, Barcelona, Beijing, and Salt Lake City, Red Points has disrupted an industry traditionally led by service providers with a scalable, cost-effective solution.

Sea uno de los primeros solicitantes, lea la descripción completa del puesto a continuación y luego envíe su candidatura para que sea considerada.
Be part of the change: join us on our mission to make the Internet a safer place

Job Description
As ourCustomer Success Manager, you will be in constant interaction with our Enterprise and Mid- Market clients to provide the best customer experience and, of course, maintain our current churn rate.





We are looking for aCustomer Success Managerto help us strategically guide our customers to maximise the value of our product and enable them to achieve their business goals protecting their online revenues.

We are currently on the lookout for someone that can take care of part of our biggest French customers, so we will prioritize candidates that are fluent in French.

You will leverage your experience and passion in relationship management, creative problem solving, and Customer Success to drive business outcomes for your customers while being responsible for best-in-class user adoption, revenue retention & growth, and customer advocacy.

Your responsibilities will include:

-
- Managing portfolio of clients
- Work cross-teams to boost client results
- Hold regular meetings with your portfolio of clients
- Keep clients up-to date on initiatives and product launches
- Detect areas of improvement on client KPIs and execute on them

Qualifications
What are we looking for?

-
- Someone that has fluency in both French and English.
- Exceptional ability to build and maint

📌 Customer Success Manager (Barcelona)
🏢 Red Points
📍 Barcelona