Business area: Network & Infrastructure Solutions- Communications, Data Center and Industrial segments
About the role
EnerSys is looking for a Field Service Manager EMEA to lead and coordinate field service activities across the region within its Network & Infrastructure Solutions business line.
The role will support critical power applications across CDI segments -Communications, Industrial and Data Center- including UPS and backup power systems, battery solutions, power electronics and intelligent control systems designed to ensure continuous uptime in mission-critical environments.
This role is idóneo for a technically strong service leader who can combine hands-on field understanding with operational management, customer focus and project execution.
Key responsibilities
Lead and coordinate Field Service activities across EMEA.Manage and support field engineers, service teams and external service partners.Oversee installation, commissioning, preventive maintenance, corrective maintenance,



testing and troubleshooting activities.Act as escalation point for complex technical issues & urgent interventions.Ensure compliance with safety standards, internal procedures, customer requirements and local regulations.Monitor service performance, including SLA/KPI achievement, response time, service quality, and customer satisfaction.Support root cause analysis and corrective actions together with Quality, Engineering, Technical Support and Product teams.Drive standardization of service processes, reporting, documentation and best practices across EMEA.Work closely with Sales, Customer Service, and Project teams to ensure smooth execution and customer satisfaction.
Required experience
Minimum 5 years of experience in Field Service, Technical Service, Service Operations, Commissioning or a similar technical environment.Minimum 3 years of people management or field team coordination experience.Experience with installation, commissioning, preventive maintenance, corrective mainte

📌 Field Service Manager EMEA (España)
🏢 Enersys
📍 España