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Ensure that the guests receive a service adapted, when possible, to their preferences, needs, life styles, ways of working and interacting. Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude.
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- Lead by example: the guest is our number 1 priority. Coordinate different departments in order to ensure a high quality experience and create an excellent service attitude.
- Be visible for the guest at all times and help resolve their doubts.
- Ensure that the specific requests of guests during the reservation process or their stay are handled and guarantee that all of them receive a response.
- Make sure that the specific requirements are correct and coordinate them with the corresponding department.
- Coordinate together with the General Manager the selection of special attentions and supervise their correct distribution.
- Book and manage the requests for both internal and external services (restaurants’ reservations, car rentals, massages, etc.).
- Demonstrate an excellent knowledge of frequent guests, taking into consideration their preferences in a proactive way during their stay and in future occasions.
- Be in contact with the guests in order to find out how to assist them even better in their next stays.
Ensure that the NH Collection brand is a reference of elegant and sophisticated atmosphere that exceeds the expectations of our guests. Make them feel inspired by sharing stories and through details and surprises:
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- Be the Ambassador of the Collection Brand.
- Have a thorough knowledge of the facilities and services of the hotel, as well as the team behind (Chef background, etc…).
- Maintain a direct and frequent contact with guests, especially during the most important moments of their stay (breakfast, lunch, dinner, coffee breaks,