Customer Success Manager

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- Italian SpeakerApplyremote type: Onsitelocations: Madrid Office
- Spaintime type: Full timeposted on: Posted 3 Days Agojob requisition id: JR11646
About Planet
Planet is a global provider of integrated technology and payments solutions for retail and hospitality customers.We create great experiences for the millions of people who use our payments, software, and tax-free solutions every minute of every day.Planet empowers its customers to deliver great customer experiences by combining payments and software in ways that drive greater loyalty, increase revenue and save time.Founded over 35 years ago and with our headquarters in London, today we have more than 2,500 employees located across six continents serving our customers in more than 120 markets.
Role Overview
The primary objective of the Customer Success Team is to build relationships with our SME accounts,



leading to improved customer lifespan and increased potential of upsell and cross-sell opportunities.

Focusing on portfolio growth, customer retention, churn prevention and customer satisfaction, the Customer Success Manager will be responsible for executing pro-active outbound communications as well as receiving and managing incoming customer sales requests.
What you will do:
* Contract renewals: Coordinate customer contract renewals and negotiation to maximise customer retention.
* Upselling of Planet products: Actively upsell products and services to assigned customer base, and identify opportunities to cross-sell new Planet products.

Work closely with internal teams to ensure customers are live and transacting within agreed timeframes.
* Inbound commercial requests: Cover inbound customer calls and requests for commercial and non-operations purposes.

Engage with customers before, during, and after the request is successfully execu

📌 Customer Success Manager (Madrid)
🏢 Planet Paymet
📍 Madrid