DOGA is a growing multinational company with over 60 years of experience in the development of customized projects for various industrial sectors. With a strong focus on R&D;, we established ourselves as a key player in the creation of advanced solutions by combining electronic and mechanical engineering.

Maximice sus posibilidades de que su candidatura sea seleccionada asegurándose de que su CV y sus habilidades se ajustan al perfil.
We design and manufacture our own products, which allows the company to maintain full control over quality and innovation. With a integral presence, we have subsidiaries in Italy, the United States, Mexico, Brazil, China, India, Morocco and Japan, and distribute its products to over 70 countries.

We are looking for a Customer Service Representative, reporting directly to our Customer Service Manager. As a member of DOGA's Supply Chain team, he/she will act as the main point of contact for assigned customers,



ensuring the efficient management of customer orders from receipt to delivery while proactively monitoring delivery commitments and maintaining a high level of customer satisfaction.

Essential Tasks

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- Manage the complete customer order cycle, from order entry to final delivery.
- Monitor open orders and delivery schedules to ensure on-time fulfillment.
- Coordinate with Planning, Production, Purchasing, Logistics, and Transportation to resolve supply and delivery issues.
- Keep customers informed about order status, delivery dates, and potential delays.
- Coordinate national and international shipments with logistics providers.
- Manage transport documentation and operations according to Incoterms.
- Maintain accurate order information and customer data in SAP.
- Analyze customer demand, forecasts, and delivery performance to anticipate risks and improve service levels.
- Support continuous improvement initiatives within Customer Service and Supply Chain processes.

Profile Required

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- Vocational education or bachelor's degree

📌 Customer Service Representative (Abrera)
🏢 Doga
📍 Abrera