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Mission
Nextail exists to bring state-of-the-art technology and practices to fashion retail operations.
Vision
To become the go-to merchandising tool for fashion retailers, so they're more profitable, shoppers get a better experience, and the planet is harmed less.
Who are we
We're a 12-year-old Spanish scale-up with a startup mentality, building advanced AI/ML technology for the fashion retail industry. Born in Spain, we've partnered with more than 50 fashion retailers around the world.
About the Role
We’re hiring a Customer Value Manager to own the full customer lifecycle for a portfolio of retail clients—from onboarding through adoption, value realization, and renewal readiness.
You will act as the main operational contact, ensuring customers successfully adopt the platform, achieve measurable impact, and are fully prepared for renewals.
You’ll also lead onboarding as a functional project manager before transitioning accounts into steady-state success management.
Key Responsibilities
Account Management & Adoption
- Drive product adoption and improve account health
- Track usage, engagement, and success metrics
- Maintain and update Success Plans, coordinating company resources to support delivery
- Run regular governance and business reviews
- Execute improvement actions (training, re-engagement, etc.)
Onboarding & Implementation
- Lead discovery workshops to understand customer processes and needs
- Define adoption plans, KPIs, and success metrics
- Own project planning, timelines, risks, and stakeholder coordination
- Deliver training, enablement, and rollout coordination
- Ensure successful go-live and manage change
- Transition accounts to steady-state management
Renewal & Expansion
- Prepare renewal materials with impact and value metrics
- Support Account Management with renewal evid
📌 Customer Value Manager (Madrid)
🏢 Nextail
📍 Madrid
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