Job Description

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The Clinics CS Business Enablement Manager works closely with the Clinics Manager, acting as a key partner to drive execution, efficiency, and operational excellence across the Spain Clinics CS team. This role collaborates closely with Team Leads and the Clinics CS team, ensuring strong alignment between strategy and day‑to‑day execution, and enabling consistent, high‑quality performance across the organization.

This is a highly hands‑on, doer role—focused on making things happen, not just defining strategy. It requires someone who can seamlessly move across projects, take ownership end‑to‑end, and ensure initiatives are effectively implemented and adopted.

With a strong focus on processes, KPIs, and AI‑driven improvements, this role translates general strategy into local execution—ensuring systems, workflows, and insights deliver measurable performance impact.

Key Responsibilities




Quality & Process Accountability

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- Own and manage the Quality Assurance workflow: review cases, score performance, deliver structured feedback to Team Leads, and track improvement actions.
- Ensure CS procedures are consistently followed across onboarding, account management, and expansion.
- Identify performance gaps, trends, and coaching opportunities using objective QA data and KPIs.

Local Execution of Global Efficiency Initiatives

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- Act as the Spain lead for implementing global processes, tools, AI solutions, and efficiency programs.
- Partner with Global CS Operations, Product, and local leadership to ensure initiatives are effectively embedded—not just rolled out.
- Track adoption, identify friction points, and provide structured feedback to improve scalability and impact.

Performance Visibility & Reporting

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- Provide leadership with clear, unbiased, data‑driven visibility into performance, process adheren

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