Job title: Customer Engagement Delivery Lead
Location: hybrid, Barcelona
In this role you will lead Hexagon Manufacturing Intelligence's Customer Engagement Applications function, consisting of approximately 38 internal and external team members responsible for commercial applications and customer‑facing digital platforms. This is a critical leadership role within MI's IT Modernisation Programme, supporting the implementation of the new Hexagon Way operating model and driving closer collaboration between IT and the business. The Customer Engagement technology landscape—including Salesforce, CPQ, Service applications, Customer Portals and customer‑facing websites—is fundamental to enabling commercial growth, delivering exceptional customer experiences, and supporting Hexagon's digital transformation. This role combines strategic leadership, technology portfolio ownership, business partnership and operational excellence.

Define and execute the long‑term strategy and roadmap for Customer Engagement Applications in partnership with divisional business leaders and IT stakeholders.
Lead,



coach and develop a high‑performing team of approximately 38 internal employees and external partners, creating a culture of accountability, collaboration and continuous improvement.
Drive the implementation of the Hexagon Way operating model across the Customer Engagement Applications function, ensuring governance, delivery processes and collaboration models align with the new divisional structure.
Build strong relationships across Sales, Marketing, Customer Service and other commercial functions to understand business priorities and translate them into technology solutions.

Own the complete lifecycle of Hexagon Manufacturing Intelligence's Customer Engagement technology portfolio, including:

CPQ platforms
Service applications
Customer Portals
Customer‑facing websites

Responsibilities include:

Managing business demand and prioritisation
Developing strategic technology roadmaps
Overs

📌 Customer Engagement Delivery Lead (Barcelona)
🏢 Hexagon Manufacturing Intelligence
📍 Barcelona