Roc360 is a global fintech pioneer in the residential real estate investment sector. With 450+ employees across 4 continents and $20B+ in loans originated, we are looking for a motivated IT Specialist based in Spain to support our growing, globally distributed team.

La siguiente información ofrece un resumen de las habilidades, cualidades y cualificaciones necesarias para este puesto.
Responsibilities

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- IT Support & User Operations: Provide Tier 1 & Tier 2 troubleshooting (hardware, software, network) for local and remote integral users. Manage onboarding/offboarding, access requests, and maintain Windows/macOS endpoints.
- Cloud & SaaS Administration: Assist with operational support in AWS (IAM, EC2, S3), Google Workspace, and Azure AD / Microsoft Entra ID (SSO, MFA, access controls).
- Documentation: Create and maintain internal runbooks, user-facing knowledge base articles, and document recurring technical issues.

Profile

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- Experience: 1–2 years in IT support, cloud operations, or systems administration.
- Remote Support:



Proven experience assisting global users via ticketing systems, chat, and video calls.
- Technical Knowledge: Solid understanding of Windows and/or macOS environment support.
- Skills: Ability to explain technical concepts to non-technical users, strong documentation habits, and a willingness to learn cloud and Linux systems.
- Communication: Fluent English is mandatory to support our international team.

Skills

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- Familiarity with AWS services, Google Admin Console, or Microsoft Entra ID.
- Basic Linux command-line experience (SSH, logs, permissions).
- Experience with scripting/automation (PowerShell, Bash, or Python).
- Relevant certifications (CompTIA, AWS Cloud Practitioner, Microsoft, or Google).

What’s in it for you?

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- Real Career Development: Continuous learning and rapid professional growth within a leading global Fintech.
- Competitive Compensation: A highly competitive base salary + performancebased bonuses.
- Global Expos

📌 Information Technology Support Specialist en Roc360 (Madrid)
🏢 MIOTI | Madrid Internet of Things Institute
📍 Madrid