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Are you actively looking for a new opportunity? Or just checking the market? Well… you might just be in the right place
We’re looking for a French speaking Product Adoption Strategist to join our EMEA team. The Product Adoption Strategist (Human-Led & Interactive) sits within the wider Launch and Customer organisation and reports to the Manager of Adoption. The role owns the adoption strategy, hypotheses, experiments, and implementation for high-impact, human-led programs and interactive communities that accelerate value realization for a specific feature or market.
¿Tiene su CV preparado? Si es así y confía en que este es el puesto idóneo para usted, asegúrese de enviar su solicitud lo antes posible.
What you’ll be doing:
- Own end-to-end human-led adoption programs for a specific feature or market, including strategy, session design, facilitation, follow-up, and performance for 1-to-many and 1-to-1 programs.
- Identify underutilised product areas and customer segments and translate adoption opportunities into scalable human-led initiatives such as clinics, masterclasses, and peer roundtables to supplement tech driven journeys.
- Build proactive repeatable coaching playbooks for high-value or at‑risk accounts with low feature penetration, delivering targeted and consultative optimisation support.
- Conduct live qualitative deep‑dives to understand the psychological or workflow barriers to adoption and map those insights back to core customer personas.
- Partner with Product, Product Marketing, Data, Education, Launch and Account management to create a cross functional customer journey that aligns with product priorities, merchant needs, and operational realities.
And a little bit of....
- Advocate for customers across the wider organisation and surface the reasons why features are not being picked up or sticking.
- Build deep relationships with both customer facing and product teams to create a coherent and consistent feedback loop