(fluent German & English) Customer Support Consultant (Spain, remotely)(fluent German & English) Customer Support Consultant (Spain, remotely)2 days ago Be among the first 25 applicants
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Passionate about the world of tech?
No espere a enviar su solicitud después de leer esta descripción; se espera un gran volumen de candidaturas para esta posibilidad.
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Passionate about the world of tech?
What if you had a chance to be a part of the world's leading SaaS, Software, or Hardware solutions?
Join our team as a Customer Support Consultant today and thrive in a multicultural and multilingual environment while enjoying your home office. Unlock your potential by mastering new skills and achieving challenging goals with our People First management approach.
Excited? Let's see what it takes
What you will do:
- Provide exceptional customer support via emails
- Process account seizures (e.g., freezes, wage garnishments)
in a timely and compliant manner
- Provide information on loan terms, account details, and legal matters
- Manage tickets and workflows using Zendesk and Jira
- Maintain clear and structured case documentation
- Collaborate with internal teams to ensure efficient issue resolution
- Meet team KPIs
- Always be up-to-date with cutting-edge technology
- Securely work with customers' sensitive information
- Apply the latest and greatest customer happiness practices
What you need to succeed in this role:
- Excellent English and German skills (C1 for both spoken and written)
- Experience in customer support
- Background in banking, legal, or financial services
- Solid understanding of GDPR and data privacy standards
- Proficiency in using Zendesk and Jira
- Analytical and research skills
- Strong attention to detail and reliability when handling sensitive or legal information
- Positive and responsible att
📌 (fluent German (Valencia)
🏢 SupportYourApp
📍 Valencia
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